Jessica McClure · Resume

Jessica McClure

jess@uky.edu · Lexington, KY · linkedin.com/in/jsmcclure

Professional Profile

Strategic communications and outreach professional with over a decade of experience translating complex technical information into clear, engaging public messaging. Proven ability to design digital and print content, track engagement metrics, and support high-visibility outreach initiatives across campus and community settings. Deep experience coordinating promotional campaigns, event engagement, and student-centered communications within the University of Kentucky ecosystem.

Key Skills

  • Content Marketing
  • Project Management
  • Brand Development
  • Customer Relations
  • Writing & Editing
  • Public Relations
  • Budgeting
  • Critical Thinking
  • Client Support

Expertise

  • Adobe Creative Suite
  • Canva
  • Customer Experience
  • Instructional Technology
  • Photography
  • Microsoft Office

Education

Bachelor’s Degree · Telecommunications

University of Kentucky · 2004

Master’s Degree · ICT

University of Kentucky · In Progress

CBMI – Certificate in Higher Education Business & Financial Management

College Business Management Institute, University of Kentucky / SACUBO · 2025

Disney Institute

Approach to Quality Service · 2021

Memberships

  • PRSA Thoroughbred Chapter
  • ITS Change Advisory Board

Volunteer Work

Assistant Instructor

Bluegrass Ceili Academy
2018 – Present

Assistant Instructor

Lexington Irish Dancers
2011 – 2017

Photographer

Help Portrait
2017

Interests

  • Photography
  • Reading
  • Crafting
  • Meditation
  • Travel

Featured Presentation

Poster Presentation

“Uncharted Routes: Women Redefining IT Pathways”
EDUCAUSE Annual Conference 2025 · Nashville, Tennessee
Exploration of women’s nontraditional career pathways into information technology and higher education leadership.

Experience

Marketing & Production Coordinator

University of Kentucky ITS
2022 – Present
  • Lead communications strategy and brand management.
  • Plan and implement university-wide outreach events.
  • Project manage creative deliverables across ITS.
  • Support student, faculty, and staff engagement initiatives.

Knowledge Base Content Writer

University of Kentucky ITS
2021 – 2022
  • Wrote and maintained service documentation.
  • Collaborated with university stakeholders for accuracy.
  • Supported high-volume service desk operations.

ITS Technical Assistant

University of Kentucky ITS
2021
  • Provided front-line technical support.
  • Documented and tracked service requests.
  • Resolved complex customer issues.

Owner & Photographer

McClure Photography
2011 – 2022
  • Managed studio operations and marketing.
  • Photographed events, portraits, and weddings.
  • Delivered edited professional image sets.

Instructional Technology Coordinator

UK College of Nursing
2005 – 2011
  • Led faculty training and technology integration.
  • Provided IT troubleshooting and classroom support.
  • Developed instructional programs.

 

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